Terms & Conditions
These General Terms and Conditions (GTCs) shall apply to all guest accommodation contracts concluded between acor Hotel GmbH with third parties (Guest), as well as to all other services and deliveries provided by acor Hotel Heidelberg.
An accommodation contract has been concluded when a booking is submitted via the website of acor Hotel Heidelberg or by the written confirmation of a booking by the guest.
This agreement, in the form of a reservation of ordered rooms, shall be binding on both parties (according to the corresponding booking rate and its possibility of cancellation). No entitlement to use the accommodation service in a specific room shall exist. acor Hotel Heidelberg reserves the right to rent the reserved rooms otherwise after the reservation has expired or the payment period has elapsed (in the case of advance payments). The guest shall receive a binding booking or reservation number from acor Hotel Heidelberg, and on express request also a written reservation confirmation (by email).
acor Hotel Heidelberg reserves the right to define industry-standard restrictions such as minimum stays, booking guarantees or deposit payments for certain dates.
The resale/rental and/or rebrokerage of booked apartments is prohibited. In particular, the subletting of apartments and/or room contingents to third parties at higher prices than the actual apartment rental prices shall not be permitted. In such cases, acor Hotel GmbH shall be entitled to cancel the booking, particularly if the guest has provided incorrect information regarding the type of booking or the payment to the third party at the time of assignment/sale. Use of the apartment for any purpose other than accommodation is not permitted.
GUARANTEED RESERVATIONS, CANCELLATION PERIODS
Bookings can generally be changed up to 15 days before the arrival date via the desired booking portal. Should you have any queries, please use the chosen portal. If you have booked directly (telephone/email), please contact us.
Bookings made at the standard rate can be cancelled free of charge up to 14 days before the arrival date. Early booker rates do not include a cancellation option. Guests are advised to check the cancellation policy in advance for direct bookings and/or if they are unclear about their own booking. Bookings made on the same day as arrival cannot be cancelled free of charge.
ADVANCE PAYMENTS OF THE ACCOMMODATION PRICE
The credit card shall be checked and shall serve as the security for your booking. acor Hotel reserves the right to charge the guest’s credit card in accordance with the cancellation option and the rate policy of the booking portals. If the guest of acor Hotel Heidelberg does not mention about another payment method, it shall be assumed that a credit card payment is desired.
TAXES/ FEES/ DUTIES
The applicable rates are gross total prices; they include all statutory taxes, fees and charges. In the event of a change in taxes, fees and duty rates (levies), as well as the effective imposition of new taxes, fees and charges previously unknown to the parties, acor Hotel GmbH reserves the right to adjust the prices accordingly.
MEANS OF PAYMENT / SERVICES ON INVOICES TO BE PAID LATER
Valid means of payment are cash in euros, EC card, Master Card, Visa Card and American Express in euros. The provision of services on invoices to be paid later shall 54not be subject to the payment agreement of acor Hotel Heidelberg.
USE OF RESERVED APARTMENTS
Reserved apartments shall be available to the guest from 3:00 pm on the day of arrival, and until 11:00 am on the day of departure.
LIABILITY OF THE GUEST; LUMP-SUM COMPENSATION CLAIMS ON THE PART OF THE HOTEL DUE TO THE LOSS OF THE HOTEL ROOM KEY
Guests are liable to the hotel for any damage caused by them. Self-inflicted damage to rooms, furnishings and other premises of the hotel must be reported by the guest to the hotel immediately. Any other damage or malfunctions must also be brought to the attention of the hotel straightaway. If the hotel has a credit card for guarantee purposes, the hotel shall be entitled to charge it immediately in the event of any damage incurred. The guest may reserve the right to prove a lesser damage. A lump sum of € 50.00 shall be charged for the loss or damage of the key posted to the guest. The overnight stay of non-registered guests at acor Hotel Heidelberg is not allowed. For each case of violation, the registered guest shall be obliged to pay acor Hotel Heidelberg damages to the amount of the corresponding usual costs for any additional occupancy of the apartment. The holding of celebrations of any form at acor Hotel Heidelberg is strictly prohibited. For each case of infringement, the registered guests will have to pay a lump-sum compensation of €2,000 to acor Hotel Heidelberg.
LIABILITY OF ACOR HOTEL HEIDELBERG
Arcor Hotel GmbH shall be liable for any damages resulting from injury to life, body or health for which it is responsible. Furthermore, acor Hotel Heidelberg shall be liable for other damages that result from an intentional or grossly negligent breach of duty. Further claims for damages are excluded, unless otherwise stipulated in these GTCs. Should any disturbances or deficiencies occur in the services of acor Hotel Heidelberg, acor Hotel Heidelberg shall endeavor to remedy the situation on becoming aware of them or should the guest immediately complain about them. The guest shall be obligated to contribute what is reasonable for them to remedy the disruptions and to keep any possible damage to a minimum.